Refund policy

Refund conditions and duration

Conditions for refunds

Both conditions below must be met for a 100% refund.

  • You haven't used Rinda's paid features at least once

  • Within 7 days of paying for your plan

Conditions for a partial refund

  • More than 7 days to less than 1 month: Partial refund based on length of use

  • In case of unavailability due to service failure

  • If promised features are not delivered

Non-refundable conditions

  • More than 1 month past due

  • Service suspension for violation of terms and conditions

  • Repeated refund requests for the same reason

How to apply for a refund

Step 1: Complete a refund request

Email Subject: [Refund Request] Member email address

Must include:

  • The email address you used to sign up

  • Your current plan

  • Payment date and amount

  • Reason for refund request (if after 7 days)

Step 2: Send a refund request

Step 3: Reviewing refunds

  • We'll send you a confirmation of receipt (within 24 business hours)

  • Review refund availability

  • Request additional information (if needed)

Step 4: Authorizing and processing refunds

  • Send refund authorization notifications

  • Process a refund to the payment method

Refund processing timeframes

Refund review period

  • 3-5 business days

  • Up to 7 days for complex cases

Actual refund completion timeframe

Credit card:

  • 5-10 business days after refund authorization

  • Varies by card company

  • Reflected on your next card statement

Debit Card:

  • 7-14 business days after refund authorization

  • Processing time varies by bank

If your refund is delayed

  • If refund not confirmed after 2 weeks, contact [email protected]

  • Can provide refund authorization confirmation

How to calculate a partial refund

Monthly billing customers

Refund amount = payment amount - (daily unit price × number of days used)

** Daily unit price = Monthly fee ÷ 30

Example: Standard monthly ($150) refund after 20 days of use

  • Unit price per day: $150 ÷ 30 = $5

  • Amount spent: $5 × 20 days = $100

  • Refund amount: $150 - $100 = $50

Annual billing customers

Refund amount = Annual payment - (number of months used × monthly regular price)

Example: Standard annual ($1,440) refunded after 3 months of use

  • Regular monthly price: $150

  • Amount spent: $150 × 3 months = $450

  • Refund amount: $1,440 - $450 = $990

Special calculation rules

  • Month in which usage begins counts as full usage

  • Prorating applies to monthly payments only

  • Annualization only counts monthly payments

Non-refundable items

About using the Service

  • ❌ Number of AI buyer explorations already exhausted

  • ❌ Email campaigns sent

  • ❌ Profiles and reports created

  • ❌ Consulting services provided

About Policies

  • ❌ Differences due to currency fluctuations

  • ❌ Retroactive application of promotions/discounts

  • ❌ Third-party fees (card fees, etc.)

  • ❌ Service restrictions due to violation of the Terms

About Period

  • ❌ Over 3 months of usage

  • ❌ More than 7 days after auto-renewal

  • ❌ Same service previously refunded

Refund policy exceptions

The following cases may be processed separately from the refund policy:

  • Losses Due to Critical Errors in the Rinda Service

    Where there is a legal requirement

    Your special circumstances (reviewed individually)

💡 Inquiries about refunds

  • Email: [email protected]

  • Available to talk about refund policies

  • Check the progress of your refund

⚠️ Important note

  • The service will remain available while the refund is being processed.

  • Access to the service will be restricted upon completion of the refund.

  • You can rejoin at any time.